Account Access

Account access gets you into the correct Versafy workspace with the permissions your organization has assigned. Use this guide to create an account, join a teammate’s workspace, verify your identity, sign in, or recover access safely.

Create an account

Start from the Versafy registration or plan-selection page provided to your organization. Enter an email address you can access, choose a strong unique password, and complete the organization or store details shown. Confirm that you accept the Privacy Policy and Terms and Conditions — the account cannot be created until you do.

Select a plan to review its included limits, trial details and starting balance. Use the button naming your choice, such as Start 30 days free or Continue with Growth, to continue. Select Enterprise and then Contact us to reach the sales team.

If you run a Shopify store and would rather pay through Shopify, select the Shopify button under Sign up faster with on the account details form. It opens Versafy AI in the Shopify App Store, where you install the app and choose a plan billed by Shopify, instead of the plan you picked in Versafy.

If you are installing Versafy from the Shopify App Store, plans are shown for reference. Use Install on Shopify to choose and pay for a plan on Shopify. Enterprise opens the contact form.

When you finish installing from Shopify, Versafy first checks your Shopify account, so a store owner skips the questions Shopify already answered. What you see next depends on who installs the app:

You own the store, and your Shopify email is new to Versafy. Versafy takes you straight to choosing a plan on Shopify, then to the Create your Versafy account form. It arrives with your store name, your name and your Shopify email, and asks for no password. Accept the legal terms and select Create account & finish setup. Your email is already confirmed, and from then on opening Versafy AI from your Shopify admin signs you in. To add a password later, use Forgot password? on the sign-in page.
You own the store, and your Shopify email already has a Versafy account. The You already have a Versafy account page shows that email. Select Sign in and add this store and sign in: the store joins that account, if its plan has room for another store, and you choose no second plan. When you sign in with that email, opening Versafy AI from your Shopify admin signs you in from then on. To keep the store in its own account instead, select Create a separate account and use a different email. If the existing account is not billed through Shopify, the store cannot be added to it: create a separate account, or contact us and we’ll help you link it.
Anyone else, or when you are already signed in to Versafy. The Connect your Shopify store page lets you choose between Create a new Versafy account and adding the store to an existing account: Add to an existing account when you are signed out, or the option naming the account you are signed in to.

To add a new store to a Versafy account that uses a different email than your Shopify account, sign in to Versafy first, then open Versafy AI from your Shopify admin and add the store to the account you are signed in to. Otherwise Versafy treats you as a new customer and takes you to choosing a plan.

When you create an account and Versafy could not confirm you as the store owner, for example when a staff member installs the app, the form asks for an email and a password. It usually arrives filled in with your store name and the store owner’s name and email. Review these details before you continue: change the name and email if someone other than the store owner will sign in, and correct the company name if needed. Versafy then sends a verification message to that email. Confirm it within 24 hours to stay signed in; after that, confirm your email before you sign in again (see Verify your email). If the form says your Shopify email already has a Versafy account, select Add to an existing account to connect this store to that account instead.

A store can move to another Versafy workspace after the app was removed from it. The new workspace keeps the store’s Shopify plan for the period already paid, and the workspace the store left moves to the Free plan.

When your store details are available, your profile and organization also start in your store’s timezone, so dashboards count days the same way your store does; you can change either timezone later in Profile and organization.

If registration continues to checkout or store approval, finish that step in the same browser. Avoid opening several registration attempts for the same organization.

If someone gave you a partner or promo code, select Have a partner or promo code? and enter it in Partner or promo code (optional) before creating the account. Some codes return part of every payment to your Versafy balance. A code can only be applied while registering, and an inactive or mistyped code never blocks the signup — the account is created, the code is not applied, and Versafy tells you so: on the confirmation screen, or in a notice once you are signed in or back from payment. If you arrived through a partner link, the code is already recognized and the field can stay empty. When the code or link includes a bonus for you, the confirmation after signing up shows Partner bonus applied with its terms, and your Billing page keeps showing them while they apply.

The Create your Versafy account step of a Shopify App Store install has the same field. There, a code that cannot be used stops the step with a message under the field, so you can correct it or clear the field before the account is created.

Continue with Google or Facebook

Use Continue with Google or Continue with Facebook, when shown, to sign in without entering a Versafy password. Choose your provider account and finish the return to Versafy in the same browser. Remember me on the sign-in page also applies to this sign-in.

For a new workspace, select Create a new account, choose a plan, and complete your company details and legal acceptance. You do not need to create a password. Your social provider must share an email address Versafy can use for the account. Finish any checkout step shown.

When the provider returns an email address that already belongs to your workspace, Versafy connects that sign-in method and opens the workspace automatically. Facebook must share an email address for this to work. If it does not, add and confirm an email address in Facebook, then try again, or choose Log in with a different method. If you are already signed in and want to add a different social account, confirm your Current password on the connection page. If you have no password yet, use Set or reset your password and complete email recovery before trying again.

If the connection expires, return to sign-in and select the provider again. Connecting Gmail, Calendar, or Facebook messaging does not automatically connect that account for sign-in.

Open Versafy from your Shopify admin

If you own a Shopify store connected through the Versafy AI app, you can go straight from your Shopify admin to your Versafy workspace without typing a password. For example, open Apps → Versafy AI in Shopify and your dashboard opens, already signed in.

The first time, Versafy asks you to connect this sign-in once:

Open Versafy AI from the Apps list in your Shopify admin.
On Turn on Shopify sign-in, sign in to your Versafy account if asked, then confirm your Current password.
Select Turn on Shopify sign-in. Your workspace opens.

From then on, opening Versafy AI from Shopify signs you in directly and keeps you signed in on that browser for up to 30 days.

You can also start from the Versafy sign-in page: select the Shopify button under or continue with. Shopify asks you to sign in to Shopify if needed, opens your store and then Versafy AI, which signs you in the same way. If you own several stores, check that Shopify opened the store connected to your workspace. If it opened a different store, switch to the connected store in Shopify, then open Versafy AI from Apps.

Keep in mind:

This sign-in is available to the store owner. Staff and collaborator accounts are asked to sign in with their Versafy email and password.
If Versafy created your account from your Shopify email during installation, this sign-in is already on.
If you have no Versafy password yet, use Set or reset your password on that page, then return to Shopify and open the app again.
If you see Verify your email, confirm your email address first, then open the app from Shopify again.
If you see Shopify sign-in expired, open Versafy AI from your Shopify admin again.

Compare plans before registration

The public Choose Your Plan page lists plans currently available through the selected signup channel. Review the monthly price, the credits each plan adds to your balance (per month for paid plans, once for a free plan), whether unused plan credits expire at the end of each billing period or roll over, included features, limits, trial information, and availability shown on each card.

Select Get Started to continue with an available plan. For Enterprise, use the contact form and provide only the business information needed for the sales conversation. If no plans load, try again later rather than beginning registration through an old link.

Verify your email

Open the verification message sent to your account email and use its confirmation link. The workspace can show a verification banner until this is complete.

If the message does not arrive:

check spam, promotions, and security quarantine;
confirm the address shown in your account;
use the resend action once;
open only the newest verification message;
ask your mail administrator whether automated account messages are blocked.

Verification links can expire. Request a new one instead of repeatedly opening an older link.

Accept a workspace invitation

Use the private invitation link sent by your workspace administrator. Confirm the invited email address and set your password when requested.

An invitation link is intended for one person. Do not forward it. If it opens the wrong signed-in account, log out first or use a private browser window, then open the link again.

Select Remember me on a trusted device to stay signed in for up to 30 days, provided your session does not remain inactive for seven days. Leave it unchecked for a session that expires after 24 hours. Signing out or changing your password can end a session sooner.

Enter your account email and password on the sign-in page. After sign-in, check the name, email, and workspace shown in the sidebar before working with customer data.

Allow cookies for the Versafy site so your sign-in survives a page reload. If your organization uses several workspaces, select the correct one before making changes. A workspace change can reload other open tabs; review the workspace before resuming an edit.

If you see We couldn’t verify your session. Please retry., Versafy is temporarily unable to confirm your sign-in. Your workspace stays hidden while it retries automatically. You can also select Retry session. Once verification succeeds, your current workspace reopens; if your sign-in has ended, the sign-in form appears. If the sign-in service is missing after an application update, Versafy attempts to sign you out automatically. The sign-in form appears once sign-out succeeds.

Reset a forgotten password

Select Forgot password on the sign-in page.
Enter your account email.
Open the newest password-reset message.
Choose a new password and confirm it.
Return to sign-in if the reset page does not redirect automatically.

Changing your password ends your earlier sign-ins on other tabs and devices. Sign in again with the new password.

Password-reset links can expire or become invalid after use. Request a new link if needed.

Understand access messages

Unauthorized usually means your signed-in account lacks access to that page or workspace.
Email verification required means you must confirm your account email.
A billing-only workspace can require plan or subscription attention.
Organization deleted means the workspace is inactive; its owner should contact support immediately if deletion was accidental.

Keep your account secure

Use a unique password stored in an approved password manager.
Never share verification, invitation, password-reset, or sign-in links.
Log out on shared devices. If sign-out fails, retry and wait for it to complete before another person uses the browser.
Ask an administrator to deactivate accounts that no longer need access.
Contact support if account details change unexpectedly.