Delete Your Organization, Data & Export

Deleting your organization lets its owner close the entire Versafy workspace and permanently remove its data. Use this when the organization no longer needs Versafy or when you need to delete data received through a connected service such as Meta Ads.

If you need to retain information before deletion, you can request an export of your organization’s workspace data or exercise your personal-data access or portability rights by contacting privacy@a-team.global.

This action affects the whole organization and every teammate. If you only want to remove the Meta Ads connection and its associated Versafy data, use Disconnect on the Meta Ads integration instead of deleting the organization. The confirmation lists the records that will be permanently deleted.

Before you delete the organization

Organization deletion cannot be started by an ordinary administrator. You must be the organization owner. Before continuing:

Export any information your organization must retain.
Stop active campaigns and automations.
Disconnect or reassign customer channels where appropriate.
Tell teammates when access will end.
Confirm that you intend to delete the entire organization, not only one integration or user.

Start deletion

Sign in to the Versafy organization you want to delete.
Open General → Account Settings.
Select the Organization tab.
Scroll to Danger zone.
Read the deletion notice.
Type the organization name exactly as shown.
Select Delete organization.

Versafy immediately makes the organization unavailable, blocks new member sign-ins and session refreshes, disables its agents and customer services, and starts a 30-day retention period. Its subscription is also cancelled as part of the shutdown process.

After 30 days, Versafy permanently deletes the organization’s data held in the application, except where retention is necessary to comply with a legal obligation or to establish, exercise, or defend legal claims. If deletion was accidental, contact Versafy support immediately during the retention period. Restoration is not available after the permanent deletion has completed.

Meta Ads data included in deletion

Permanent organization deletion includes the data Versafy stored for the organization’s Meta Ads connection, including:

Meta connection authorization and settings;
Facebook Page, ad-account, and selected Instant Form identifiers;
connection setup and testing records;
lead details and source information received from Meta; and
Voice callback tasks and activity created from Meta leads.

Deleting the Versafy organization does not delete campaigns, ads, Instant Forms, Facebook Pages, or other assets held in the organization’s Meta account. Manage those assets separately in Meta if they are no longer needed.

Meta Ads data deletion

You can permanently remove only the Meta Ads data stored in Versafy without deleting your organization. Use this when you no longer want Versafy to receive or follow up on leads from that Meta Ads connection.

Open Integrations.
Expand Ads Platforms.
Under Meta Ads, select Disconnect.
Read the confirmation, then select Disconnect and delete.

This permanently deletes the Meta Ads connection and authorization settings, lead history and source details, Instant Form setup records, and every Voice callback task created from Meta Ads along with its activity history. New Meta lead events stop creating tasks immediately. Existing tasks created from other sources are not affected.

Disconnecting does not delete campaigns, ads, Instant Forms, Facebook Pages, or other assets in Meta. Those remain available in Meta and must be managed there separately.

Request help with data deletion

If you cannot access the organization or are no longer its owner, email privacy@a-team.global from the email address associated with your Versafy account. Include your organization name and explain whether you want to delete the full organization or only data associated with a Meta connection. Versafy may ask you to verify your identity and authority before processing the request.

Versafy may retain limited information where this is necessary to comply with legal obligations or to establish, exercise, or defend legal claims.

Request data export

You can request an export of your organization’s workspace data by emailing privacy@a-team.global from the email address associated with your Versafy account. Include your organization name, the information you need, and whether you are requesting a workspace export or personal data about yourself.

You can ask for a copy of your personal data. If you need it in a specific format, such as JSON or CSV, mention that in your request.

Versafy may request information reasonably necessary to verify your identity and authority. Requests are normally handled free of charge and answered within one month. If a request is complex or numerous, Versafy may extend that period as permitted by applicable law and will tell you within the first month. You may also lodge a complaint with your relevant data-protection supervisory authority.